FAQ (Frequently Asked Questions) |
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FAQ (Frequently Asked Questions) |
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MySecretFolder prompts you to enter your license key when you run it: simply press the Enter License Key button on the Welcome screen and enter your licensing information into the form.
Alternatively, you can run MySecretFolder, choose the Help - About command, and click on the Enter License Key button.
IMPORTANT: When entering your licensing information, make sure you enter your name and the license key exactly as they are shown on your license certificate, including all capitalization and punctuation. Otherwise, MySecretFolder may not accept the license key or may not register your information properly. You may wish to copy and paste the name and key from our message into the form, to avoid typos.
This software comes with a built-in license that allows you to use it for free for the first 30 days after the installation. When this initial evaluation period expires, MySecretFolder continues to operate as usual, except that it starts to display a reminder message informing you that the evaluation period has expired.
Note that if another user is using your computer while the reminder message is displayed, the user can click on the message and that would disable the protection of your secret folder. To prevent other users from being able to access your protected files, please purchase a license for the continued use before the expiration of your evaluation period.
Yes, you can use the same license key, provided that you are installing it on no more computers than included in your license. Please refer to the file License.txt (installed along with other files of MySecretFolder) for the detailed description of the terms of using this software on more than one computer. For information on our site license and quantity discounts, please visit our Online Store.
If you have lost the Master Password of MySecretFolder, you can reset it by running MySecretFolder and clicking on the Forgot password? link. Note that you will need to enter your license information into the form before the program let you reset the password. (This step protects the reset password command from other users.)
No, MySecretFolder does NOT encrypt or otherwise modify your files in ANY WAY. MySecretFolder protects your files dynamically, that is, it intercepts requests from other programs to open files or list the contents of folders, and then rejects such requests for the files in the folder you have chosen to protect. The files and folders themselves remain undisturbed during this process, in their original condition.
As a result of such design, there is no danger of losing your documents if you lose your encryption key. On the other hand, your secret folder is protected only on your computer, where MySecretFolder is installed and configured. If you require your private files to be protected even when taken to another computer, or when Windows or MySecretFolder are not activated, then you need an encryption program.
Please visit the following web page for more information about our encryption products:
http://www.winability.com/encryption/
"Safe mode" is a special diagnostic mode of Windows, which you can use to troubleshoot problems with your computer. (You can find more information about the safe mode and how to use it in Windows Help.) When you reboot your computer in the safe mode, only the core Windows components are loaded and activated, leaving most extra software modules (including MySecretFolder) in an inactive state. This means that when your computer is restarted in the safe mode, your computer is not protected by MySecretFolder.
However, it is possible to configure MySecretFolder to protect your computer even in the safe mode. Before you do that, though, be sure to create an emergency system floppy disk and learn how to use the troubleshooting tools it contains, to be able to restore access to your computer should a conflict between MySecretFolder and some other software or device on your computer occur. Please note that we DO NOT provide technical support regarding the use of the safe mode or the troubleshooting tools; please contact the manufacturer of your computer regarding such issues.
The instructions on how to configure MySecretFolder to perform the protection in the safe mode are provided to the licensed users of MySecretFolder only. If you have not purchased your license yet, please click here for the instructions. If you have already purchased a license, please contact us (be sure to include your order number in the message!), and we will reply with the instructions on how to set up MySecretFolder to operate in the safe mode.
NOTE: We DO NOT recommend enabling the protection in the safe mode, because if a conflict between MySecretFolder and some other software you have on your computer occurs, you may not be able to use the safe mode to troubleshoot the problem, until you disable the operation of MySecretFolder in the safe mode. Before you enable the protection in the safe mode, at the very least, you should have an emergency disk available and know how to use the troubleshooting tools it contains. We do NOT provide support regarding such issues.
No, MySecretFolder can protect only one "root" secret folder at a time. (If you select another folder, the previously protected folder will become unprotected.) However, the "root" secret folder can contain an unlimited number of subfolders and files, and all of them will be protected when you protect the "root" secret folder. If you need to protect several unrelated folders at the same time, please consider another product of ours, Folder Guard, that can protect an unlimited number of files and folders, as well as has many other capabilities not available in MySecretFolder software.
No, MySecretFolder cannot protect such folders, only the "real" folders (that is, the folders that actually exist on your hard disk and which you can use to store arbitrary files) can be protected with it.
No, MySecretFolder cannot protect such folders, only the a folder located on your hard drive can be protected with it.
If you need your removable drives to be protected, you need to use an encryption program. Please visit the following web page for more information:
http://www.winability.com/encryption/
If you restrict access to (or hide) your secret folder, then virtually no program, including the anti-virus one, will see or be able to open the files in the protected folder. To allow your anti-virus program to check all your files for viruses, you need to disable the protection before scanning your hard drive for viruses.
It depends on the backup program you have. If the backup is performed in the DOS mode, or some other mode when Windows is not operating, then MySecretFolder will not be protecting your files, and the backup program should be able to backup all your files, as usual. If, however, your backup program runs under Windows, when folder protection is in effect, then it will have no access to your protected files, and it will not back them up! To allow your backup program to backup your protected files, you need to disable the protection before starting the backup program. Don't forget to test your backup set of files to make sure your protected files have actually been backed up!
Yes, you may give the installation files of our programs to your friends and associates. However, you may NOT share your license key, if any, with anybody else. Please remember that the license key we provide you with are for your own use only. If your friends like our programs, please let them purchase their own license keys. To avoid possible confusion, please give out the original installation files that you may download from our web site.
There are several other simple, but important conditions which we impose on further redistribution of our products. Please refer to the file License.txt in the folder where you have installed MySecretFolder for the complete description of our distribution requirements.
This user's guide is available online in the printed-friendly format:
http://www.winability.com/mysecretfolder/users-guide-printable.htm
Simply open the link above in your web browser and use the web browser's Print command to print it out on your printer.
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WinAbility® Software Corporation.
All rights reserved.